What 30+ Years in the Superyacht Industry Has Taught Us About Luxury Guest Experiences
When guests step onboard a superyacht, they expect perfection.
From immaculate cabins and beautifully presented bathrooms to luxurious toiletries and thoughtful finishing touches, every detail contributes to an unforgettable experience. But creating that experience doesn't happen by chance—it comes from understanding what guests expect and what crews need to deliver exceptional service.
At Frangipani, our team brings together more than three decades of experience across the superyacht industry. We've worked onboard, brokered luxury yachts, and supported interior teams for over twenty years. That experience shapes everything we do.
Why does experience matter when choosing a yacht supplier?
The superyacht industry is unlike any other.
Chief Stewardesses, Pursers and Captains often work to tight schedules, changing itineraries and demanding guest requests. They need suppliers who understand these challenges and can deliver quality products with reliability and flexibility.
Because we've worked within the industry ourselves, we understand those pressures. We know that it's not simply about supplying luxury toiletries—it's about helping crews create exceptional guest experiences.
How did Frangipani begin?
Frangipani was founded by Becky and Matt, whose careers gave them a unique understanding of luxury hospitality long before the business began.
Becky spent several years working onboard sailing yachts as an all-round crew member. Life at sea taught her the importance of organisation, attention to detail and anticipating guests' needs before they even arise.
After leaving yachting, Becky combined her creativity with her industry knowledge by launching a specialist floral service supplying fresh flowers to yachts throughout the South of France.
The company took its name from the beautiful Frangipani flower—a symbol of elegance, beauty and fragrance.
As trusted relationships developed, clients began asking Becky to source additional luxury products alongside the flowers. What started as a floral business naturally expanded into supplying premium toiletries, spa products, candles, fragrances and guest amenities.
Today, Frangipani has become a trusted supplier to superyachts, luxury villas, boutique hotels and private residences across Europe.
Why is onboard experience still important today?
One of the newest members of the Frangipani team, Nikki, spent eight years working as a Chief Stewardess onboard superyachts.
Having managed busy charter seasons, demanding guest requests and interior departments herself, she understands exactly what today's crews need from a supplier.
Whether sourcing luxury toiletries, organising guest amenities or preparing for owner trips, Nikki knows first-hand that consistency, quality and reliability make all the difference.
Her experience helps Frangipani continue to provide products and service designed specifically for life onboard.
What have we learned after more than 20 years?
Luxury is built on consistency.
Guests may remember the spectacular destinations, but they also notice the softness of the towels, the fragrance in the bathroom, the quality of the hand wash and the thoughtful presentation throughout the yacht.
The smallest details often leave the biggest impression.
That's why we carefully curate premium toiletries, spa collections, home fragrances and guest amenities from some of the world's most respected luxury brands.
Every product we supply is chosen with the same question in mind:
"Would this enhance the guest experience onboard?"
If the answer is yes, it deserves its place within our collection.
Why do yachts, villas and luxury chalets trust Frangipani?
Our clients choose Frangipani because we understand luxury hospitality from every angle.
We've worked onboard.
We've worked alongside owners.
We've supported interior teams.
We've built relationships based on trust, reliability and exceptional service.
That combination of real-world experience and carefully selected luxury products allows us to support yachts, villas, boutique hotels and luxury chalets with the same commitment to quality that has defined Frangipani from the very beginning.
Looking ahead
Although the business has grown significantly since its beginnings supplying flowers to yachts, our philosophy hasn't changed.
We're still passionate about helping hospitality professionals create unforgettable guest experiences through beautiful products, personal service and attention to every detail.
Because true luxury isn't just about what guests see.
It's about how you make them feel.